PostNL Koninklijke

Company Description

PostNL is the Netherlands' national postal and parcel delivery company, the familiar orange-uniformed mail carriers who have been part of Dutch daily life for over 225 years. The company delivers mail and packages to every address in the Netherlands and Belgium, handling an average of 675,000 parcels and 8 million letters on a typical weekday. The company operates through two main segments: Parcels, which has grown significantly due to e-commerce, and Mail, which handles traditional letter post. As online shopping has exploded, PostNL has invested heavily in its parcel network, including automated sorting centers, delivery vans, and a growing network of parcel lockers where customers can pick up packages at their convenience. The company also provides data management, direct marketing, and fulfillment services for business customers. Originally part of the Dutch state postal service PTT (founded in 1799), the company was privatized and eventually split from its telecommunications arm. After the demerger of TNT Express in 2011, the mail and parcel business became PostNL. The company is adapting to the decline of traditional mail by reducing delivery frequency—transitioning standard mail to two-day and eventually three-day delivery—while protecting jobs and expanding its parcel capabilities. Headquartered in The Hague with approximately 32,000 employees, PostNL is led by CEO Herna Verhagen and CFO Pim Berendsen. The company operates across the Benelux region with additional presence in Germany, Italy, and the UK, serving as a critical logistics partner for e-commerce businesses large and small.