ING Groep

Company Description

ING is one of Europe's largest banks and a pioneer in digital banking, serving over 40 million customers across more than 40 countries. The Dutch bank offers a full range of financial services including savings accounts, mortgages, loans, and investment products to retail customers, while its wholesale banking division provides corporate finance, specialized lending, and sustainable finance solutions to businesses worldwide. What sets ING apart is its aggressive digital-first strategy. The bank launched its 'Think Forward' transformation in 2014, becoming one of the first major European banks to prioritize mobile banking and seamless digital experiences. Today, 37% of customers are classified as mobile-primary users, and the bank has added over 1.1 million mobile customers in the past year alone. This digital focus has made ING more efficient than many traditional competitors. ING was formed in 1991 through the merger of the Dutch postal bank and insurance company NN. The name stands for 'Internationale Nederlanden Groep' (International Netherlands Group). Following the 2008 financial crisis, ING divested its insurance operations and returned to being a pure-play bank, a condition of the government support it received during the crisis. With approximately 69,000 employees and total assets exceeding €1.1 trillion, ING is designated as a globally systemically important bank. The company is headquartered in Amsterdam and generated a net profit of €7.78 billion in 2024. Under CEO Steven van Rijswijk's leadership since 2020, ING continues to grow its customer base while focusing on digital innovation, sustainability financing, and operational efficiency.